{"id":3063,"date":"2018-08-08T15:59:29","date_gmt":"2018-08-08T20:59:29","guid":{"rendered":"http:\/\/mrcit.com\/mrcit\/?page_id=3063"},"modified":"2020-11-23T10:06:12","modified_gmt":"2020-11-23T16:06:12","slug":"managed-services","status":"publish","type":"page","link":"http:\/\/mrcit.com\/mrcit\/managed-services\/","title":{"rendered":"Managed Services"},"content":{"rendered":"
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Managed Services<\/span><\/h1>\n

What are Managed Services?<\/strong><\/p>\n

Managed services are loosely defined as the practice of outsourcing the daily management responsibilities and functions for an ECM system to a third-party company that assumes responsibility for the operation of that system. A failed or floundering ECM system will decrease productivity, encourage old\/bad habits to reappear, and may cause serious business-related issues. A Managed Service Provider, like us, allows you to concentrate on your core business and not on the IT shop.<\/p>\n<\/div>\n<\/div><\/div><\/div>

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Few facts highlighting the significance of Managed Services<\/h3>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>
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Why do you need Managed Services?<\/h3>\n
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The IT department and the user community have neither the training nor the resources to perform day-to-day service requests and maintenance for the ECM system. One thing to consider is that these are long-term, line-of-business systems and need professional services to deal with them.<\/span><\/p>\n

Whether you already have an existing ECM system or just starting on the path to one, consider using a Managed Service Provider (MSP). The many benefits of an MSP are:<\/span><\/p>\n\n

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  1. It provides dedicated, on-site, on-call, or remote support for users, which will improve overall productivity as issues and questions are successfully resolved quickly.<\/li>\n \t
  2. Because the MSP is also knowledgeable about your specific industry and business\u2014and they support a wide variety of similar businesses\u2014they can offer best practices and provide advice to business users and departments based on their in-depth industry and ECM application knowledge.<\/li>\n \t
  3. MSPs are experts in areas that you may be lacking, such as workflow, records management, compliance, and information governance.<\/li>\n
  4. Because the MSP is tasked with system upkeep and maintenance, your system should have a higher level of uptime\u2014proactive support instead of reactive by avoiding preventable issues.<\/li>\n
  5. MSPs increase overall satisfaction, which leads to greater user adoption of the system.<\/li>\n
  6. Through reduced operating costs, increased productivity, and greater overall system usage, long-term cost of ownership may be reduced and your return on investment may be increased.<\/li>\n\n<\/ol>\n <\/div>\n<\/div><\/div><\/div>
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    Why Us?<\/span><\/h1>\n

    MRC Information Technology\u2019s Managed Services offering provides a strategic method for improving operations and cutting expenses related to your Enterprise Content Management systems.<\/span><\/p>\n

    The MRCIT Managed Services model provides a proactive delivery of services as opposed to a reactive, break-fix approach. The Managed Services model can be scaled to meet your specific needs.<\/span><\/p>\n

    MRC Information Technology is an IBM Gold Business Partner, AWS Standard Tier Partner and Box technology & advantage partner. MRCIT offers a wide range of services around IBM\u2019s industry leading ECM technology. <\/span><\/p><\/div>\n<\/div><\/div>

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    What we Offer?<\/span><\/h1>\n

    Our team of ECM Specialists can provide a wide range of services related to your ECM systems including:<\/b><\/span><\/p>\n