Managed Services

Managed Services Advantage
MRC Information Technology’s Managed Services offering provides a strategic method for improving operations and cutting expenses related to your Enterprise Content Management systems.  The MRCIT Managed Services model provides a proactive delivery of services as opposed to a reactive, break-fix approach. The Managed Services model can be scaled to meet your specific needs.

Our team of ECM Specialists can provide a wide ranges of services related to your ECM systems including;

  • Systems Administration
  • System Scaling
  • Software Upgrades
  • Change Management
  • Remote System Monitoring
  • Strategic Technology Roadmap Planning

Technology Focus

MRCIT’s Managed Services model focuses on IBM’s industry leading ECM technology portfolio including the following software specialty areas;

  • IBM Datacap
  • IBM DB2 Content Manager
  • IBM DB2 Content Manager OnDemand
  • IBM FileNet P8 CM and BPM
  • IBM Content Collector and eDiscovery Manager
  • IBM Advanced Case Management with P8 and CM8
  • IBM Content Navigator

Tiered Support Offerings

Our tiered support model offers fixed monthly billing that allows you to predictably manage your IT budget as it relates to support and maintenance of your ECM solutions. Tiered support offerings allow you to choose the appropriate level of support services to meet your business needs and budget.