Managed Services

What is Managed Services?

Managed services is loosely defined as the practice of outsourcing the daily management responsibilities and functions for an ECM system to a third-party company that assumes responsibility for the operation of that system. A failed or floundering ECM system will decrease productivity, encourage old/bad habits to reappear, and may cause serious business-related issues. A Managed Service Provider, like us, allows you to concentrate on your core business and not on the IT shop.

Few facts highlighting the significance of Managed Services

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Why do you need Managed Services?

The IT department and the user community have neither the training nor the resources to perform day-to-day service requests and maintenance for the ECM system. One thing to consider is that these are long-term, line-of-business systems and need professional services to deal with them.

Whether you already have an existing ECM system or just starting on the path to one, consider using a Managed Service Provider (MSP). The many benefits of an MSP are:

  1. It provides dedicated, on-site, on-call, or remote support for users, which will improve overall productivity as issues and questions are successfully resolved quickly.
  2. Because the MSP is also knowledgeable about your specific industry and business—and they support a wide variety of similar businesses—they can offer best practices and provide advice to business users and departments based on their in-depth industry and ECM application knowledge.
  3. MSPs are experts in areas that you may be lacking, such as workflow, records management, compliance, and information governance.
  4. Because the MSP is tasked with system upkeep and maintenance, your system should have a higher level of uptime—proactive support instead of reactive by avoiding preventable issues.
  5. MSPs increase overall satisfaction, which leads to greater user adoption of the system.
  6. Through reduced operating costs, increased productivity, and greater overall system usage, long-term cost of ownership may be reduced and your return on investment may be increased.
 

Why Us?

MRC Information Technology’s Managed Services offering provides a strategic method for improving operations and cutting expenses related to your Enterprise Content Management systems.

The MRCIT Managed Services model provides a proactive delivery of services as opposed to a reactive, break-fix approach. The Managed Services model can be scaled to meet your specific needs.

MRC Information Technology is an IBM Gold Business Partner, AWS Standard Tier Partner and Box technology & advantage partner. MRCIT offers a wide range of services around IBM’s industry leading ECM technology.

What we Offer?

Our team of ECM Specialists can provide a wide range of services related to your ECM systems including:

  • Systems Administration
  • System Scaling
  • Software Upgrades
  • Change Management
  • Remote System Monitoring
  • Strategic Technology Roadmap Planning
Technology Focus

MRCIT’s Managed Services model focuses on IBM’s industry leading ECM technology portfolio including the following software specialty areas:

  • IBM Datacap
  • IBM DB2 Content Manager
  • IBM DB2 Content Manager OnDemand
  • IBM FileNet P8 CM and BPM
  • IBM Content Collector and eDiscovery Manager
  • IBM Advanced Case Management with P8 and CM8
  • IBM Content Navigator
Tiered Support Offerings

Our tiered support model offers fixed monthly billing that allows you to predictably manage your IT budget as it relates to support and maintenance of your ECM solutions. Tiered support offerings allow you to choose the appropriate level of support services to meet your business needs and budget.

Contact Us

Get in touch with us to know more about our Managed Services offering and find out which
one best suits your need!

Address

MRC Information Technology, Inc.
17330 Wright St, Suite 105,
Omaha, NE 68130

Customer Support

Phone: 1 (402) 512-1161
Fax: 1 (402) 881-8458
E-mail: contactus@mrcit.com