Workers Compensation Claims Management

Employees are at risk for injury in just about every industry. While safety policies and practices are meant to prevent injuries, they’re not always fail-safe, and at some point, many employers will face filing workers compensation claim. Most insurance companies may have well-defined processes for workers compensation claims, but they aren’t automated. Thus, causing errors or inefficiencies in the interactions among experts, customers, and the insurance company and can result in additional costs, delays, and unresolved claims disputes.

The most important factor in a successful resolution to any workers compensation claim is a timely return to work. With proper claims handling, insurance companies can make a big difference by identifying treatment options that will facilitate a quicker recovery and return to work. Our Workers Compensation Solution provides a Single view of the claimant – capture relevant content (email, billing statements, paper correspondence, policy documents, medical records and identification) and combine it with policy data to provide a “360 degree view” of the case.

With an automated claims management system and a systematic approach of claim handling, insurance companies decrease their administration load and ensure a higher quality work output on claims management. Our solution is built on IBM’s Industry standard intelligent workflow engine – IBM Case Manager and can be easily customized to meet individual needs.

If you are interested in this solution, send an email to